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Guide 3 of 6 · Core

How to Choose Your Broker

Everything to check before you deposit a single dollar: the licence, the entity that holds your money, the real cost of trading, execution quality, withdrawals and fraud — with a checklist you can apply to any broker.

15 chaptersAbout 33 min readFirst edition · September 2026Practical guide · For retail traders

Introduction

Why This Decision Deserves an Hour of Your Time#

Traders spend weeks learning analysis and minutes choosing where to put their money. As a result, the most painful losses in our region don't come from a bad trade — they come from an account you can't withdraw from.

A broker is not a technical detail. It is, all at once:

  • The entity that holds your money — if your money isn't protected, no analysis can make up for it.
  • The entity that executes your orders — and the cost of execution eats into every trade, winning or losing.
  • The entity that prices the market for you — the price on your screen is your broker's price, not some abstract "market" price.

This guide does not provide personal investment advice or rank brokers. Consultya may introduce interested users to a licensed partner broker and receive a disclosed commission; no partner name or licence is stated here. Apply the same checks to any broker, including any broker we mention.

How to read this guide

Chapters 2 to 6 and Chapter 9 are the "red lines": if a broker fails any of them, there is no need to continue the comparison. The remaining chapters are for choosing between brokers that have passed the red lines. Chapter 15 brings everything together in a single list you can print and fill in.

Chapter 1

What a Broker Is, and How It Makes Money#

When you "buy gold" at a CFD broker, you are not buying gold. You are entering into a contract with the broker on the price difference. Understanding this relationship is the key to everything that follows.

Where does a broker's income come from?#

  • Spread: the difference between the buy and sell price, paid on every trade.
  • Commission: a fixed amount per contract on some account types.
  • Swap: the cost of financing positions held open into the next day.
  • Other fees: currency conversion, inactivity, and some deposit and withdrawal methods.
  • Client losses — specifically in the "market maker" model, as explained below.

The two execution models#

ModelHow it worksWhat it means for you
Market maker
Dealing desk
The broker is the counterparty to your trade. If you win, it pays you from its own money; if you lose, your loss becomes its income. It may hedge part of the risk in the market. A legal and widespread model, but it involves a conflict of interest. That is why serious regulators require this conflict to be managed, and a "best execution" policy.
Straight-through
STP / ECN — agency
The broker passes your order to liquidity providers (banks and large market makers), and earns from a commission or a small markup on the spread. Less conflict of interest on each trade, but the cost may be more explicit (a visible commission) and the spread variable.

Many brokers run a hybrid model: they keep some trades and pass others through. And marketing labels such as "true ECN" and "no dealing desk" prove nothing on their own.

The practical bottom line

Don't choose a broker based on its advertised execution model. Choose it based on what can be verified: a regulator that imposes rules on execution and conflicts of interest, a published "order execution policy", and cost and execution that you test yourself (Chapters 7 and 8).

Chapter 2 · Red line

The Licence: Who Issued It, and for What Activity#

"Licensed" is a meaningless word on its own. All of its meaning lies in two questions: which authority issued the licence? And what activity does the licence permit?

Not all licences are equal#

The difference between regulators is not abstract "reputation" but concrete rules that either protect you or don't. Here is a comparison of the regulators that apply the full retail protection package for CFD trading:

ProtectionEurope (ESMA / CySEC)UK (FCA)Australia (ASIC)
Retail leverage cap on gold1:201:201:20
Leverage cap on major currencies1:301:301:30
Negative-balance protectionMandatoryMandatoryMandatory
Positions closed at 50% of marginMandatoryMandatory (as a minimum)Mandatory
Ban on retail bonuses and incentivesYesYesYes
Compensation fund if the broker failsCyprus: €20,000 or 90% of the loss, whichever is lowerUp to £85,000 per personCheck the regulator's terms

Note: these rules apply to "retail clients". If a broker classifies you as a "professional client" — and some push you towards this so you can get higher leverage — you may lose part of this protection. Don't accept professional classification unless you know what you are giving up.

Regional regulators#

Our region has real regulators, each with its own register and rules: the Jordan Securities Commission, the UAE Capital Market Authority (formerly the Securities and Commodities Authority), the Dubai Financial Services Authority, the Financial Services Regulatory Authority in Abu Dhabi, and the Palestine Capital Market Authority. We cover them in detail in Chapter 14. The rule with all of them is the same: read what exactly the licence covers.

Offshore licences#

Many brokers targeting our region operate through companies in small offshore jurisdictions, and the differences between them are very large: some license with lighter supervision, some merely register the company, and some "licences" are not recognised by the country itself. We cover this in detail in the next chapter.

"Registered" does not mean "licensed"

A company registration certificate, or a number in a commercial register, is not a licence to provide investment services. Read the text of the licence: does it explicitly mention dealing in financial instruments, or brokering them on behalf of others?

Type of licence: an example from a Jordanian register#

The Jordan Securities Commission publishes a list of companies licensed to deal on foreign exchanges, with the activities each is licensed for next to its name. You will find very different types there:

Licensed activityWhat it means in practice
Financial broker for othersExecutes clients' orders in foreign markets.
DealerDeals for its own account, and may be the counterparty.
Introducing brokerIntroduces clients to another broker and refers them to it, without executing their trades itself.
Investment managementManages portfolios on clients' behalf under a mandate.
Financial adviserGives advice, and does not execute.

In other words, a company may genuinely be "licensed by the Securities Commission", but only as an introducing broker — so the entity that will hold your money and execute your trades is a different company, and you need to verify that one too.

The same applies in the UAE: the former authority distinguished between a "dealing in securities" category and an "arranging and advising" category, and the difference is fundamental: the second does not permit holding client money or executing client trades.

Chapter 3

Offshore Licences: Six Jurisdictions Under the Microscope#

Most brokers targeting our region provide their services through a company in one of these jurisdictions. The difference between them is not a matter of rungs on one ladder but three entirely different things: a real licence with lighter supervision, a company registration with no licence, and a "licence" whose legitimacy the country itself denies.

Three categories, not one ladder#

CategoryJurisdictionsWhat it means for you
A — a real licence, lighter supervisionMauritius · Seychelles · Labuan A regulator that issues an actual licence and requires capital and segregation of client money, but with no compensation fund and usually no retail leverage cap.
B — company registration, no trading licenceSt Vincent and the Grenadines · St Lucia The company exists legally, but the local authority neither licenses nor supervises forex activity. No regulatory protection from this jurisdiction.
C — an unrecognised "licence"Comoros: Mohéli (MISA) · Anjouan (AOFA) The Central Bank of the Comoros has described these bodies as "fictitious structures" with no authority to issue financial licences.

Mauritius — Financial Services Commission (FSC)#

What it issuesAn "investment dealer" licence under the Securities Act 2005. The type common among forex brokers is "full-service dealer excluding underwriting", which permits brokering client trades, dealing as principal, related advice and portfolio management.
Minimum capitalOne million Mauritian rupees (about $22,000) for this type of licence.
Client moneyAt licensing, the commission requires detailed client-money segregation procedures, professional indemnity insurance, a compliance officer and an anti-money-laundering officer.
LeverageNo published legal cap for retail clients, and many brokers licensed there offer very high leverage.
CompensationNo investor compensation fund.
ComplaintsThe commission's online complaints portal (since March 2026) for companies holding a "Global Business" licence, and the Office of the Ombudsperson for Financial Services for domestic companies, which has the power to award compensation.
VerificationThe register of licensees on the commission's website: fscmauritius.org

Seychelles — Financial Services Authority (FSA)#

What it issuesA "securities dealer" licence under the Securities Act, the framework under which forex and CFD brokers operate.
Minimum capitalRaised to $100,000 by the 2024 amendments (from $50,000), and the authority may require more depending on the size and risk of the business.
Client moneySegregation of client money from company money is required, but its rules are less detailed than those of European regulators.
LeverageNo published legal cap for retail clients; leverage of up to 1:1000 is offered by some brokers.
CompensationNo compensation fund. Minimum capital is not a fund for compensating clients.
VerificationThe register of licensees on the authority's website: fsaseychelles.sc

Labuan (Malaysia) — Labuan Financial Services Authority#

Labuan is an international financial centre belonging to Malaysia, and its authority is a Malaysian government body. Its guidelines for the "money-broking" licence (September 2024) are among the clearest texts of these jurisdictions — and the most restrictive:

What it issuesA "money-broking" licence: bringing parties together in money and currency markets for a commission, without the broker acting as principal, market maker or liquidity provider.
ProductsMoney and currency markets only. CFDs on assets outside these markets are not permitted under this licence.
Target clientsInstitutional investors and high-net-worth individuals: net assets above $1 million, or annual income above $150,000.
LeverageAn expected maximum cap of 1:100, and 1:1 on digital assets.
Client moneySegregated accounts that are not mixed with the broker's money and not used to pay its debts, with monthly reconciliation, and withdrawal requests processed within three business days.
Minimum capitalOne million Malaysian ringgit, or one and a half million if the business includes digital assets, with a real operating office in Labuan.
CompensationNo compensation fund.
What this means in practice

A broker holding a Labuan licence that offers an ordinary trader 1:500 leverage, acts as a market maker, or offers CFDs on stock indices and oil is operating outside what its licence guidelines provide for. Ask it in writing: under which licence is my account opened, and for which products?

St Vincent and the Grenadines — Financial Services Authority (FSA)#

  • In an official statement, the authority and the Financial Intelligence Unit declared that there is no regulation of forex trading in St Vincent, and that no forex licences are issued there at all.
  • Since January 2023 the authority has required companies carrying on forex business to provide a licence issued by the regulator of the country in which they operate — with existing companies given a grace period that ended on 10 March 2023.
  • In other words, a St Vincent company is nothing more than a "legal vehicle". If it has any protection, it comes from a licence in another country — find it and verify it.

St Lucia — Financial Services Regulatory Authority (FSRA)#

  • Brokers "registered in St Lucia" are mostly international business companies (IBCs) that are simply registered. Registration proves the company exists legally; it does not give it a licence to provide financial services.
  • The authority has published a warning that forex activity is not licensed in St Lucia, and that any document a broker presents showing it is registered with, licensed by or affiliated with the authority is "false and misleading".

Comoros — Mohéli (MISA) and Anjouan (AOFA)#

  • The Central Bank of the Comoros is the only body authorised to license banks and financial institutions across the Union's three islands.
  • In a statement issued in June 2022, the central bank warned against "fictitious structures" claiming to issue financial licences, naming among them the Mwali International Services Authority (MISA) and the Anjouan Offshore Finance Authority (AOFA), and described the former as having no real presence on the Union's territory and no legal basis. The warnings were repeated in 2023.
  • The Anjouan authority was formally stripped of its regulatory status by banking laws passed in 2013 and 2015, yet it still sells "licences".
The bottom line on the Comoros

A "Mohéli licence" or an "Anjouan licence" gives you no recognised regulatory protection. Treat a broker that presents one as unlicensed.

The comparison in one table#

JurisdictionTrading licence?Minimum capitalSegregationLeverage capCompensation
MauritiusYes1M rupees (≈ $22k)RequiredNo published capNo
SeychellesYes$100,000RequiredNo published capNo
LabuanYes — broking only1M ringgitRequired and detailed1:100No
St VincentNo———No
St LuciaNo———No
Comoros (Mohéli/Anjouan)Not recognised———No
For comparison: Europe / UKYesMuch higherRequired and detailed1:20 goldYes

Five questions to ask of any offshore licence#

  1. Which island, and which authority exactly? "Licensed in the Comoros" and "licensed in Mauritius" have nothing in common.
  2. Does the authority issue trading licences at all? St Vincent and St Lucia do not.
  3. What type of licence is it, and what are its limits? Does it permit dealing as principal? In which products? For which clients?
  4. Is the broker operating within the limits of its licence? Leverage, products or clients beyond what the licence permits are a worrying sign.
  5. If the group has a European or British entity, which entity opens your account? (Chapter 5)

The rules in these jurisdictions change constantly. What is written here reflects what we found up to September 2026; check with the regulator directly before making any decision.

Chapter 4 · Red line

How to Verify a Licence Yourself#

A regulator's logo at the bottom of a broker's website proves nothing; fraudsters display it too. Verification is done with the regulator itself, using these steps.

  1. Go to the regulator's website directly — by typing the address yourself or searching for it, not through a link on the broker's website or in a message from it.
  2. Search the public register by the company's legal name (not its trading name) or by licence number.
  3. Match every detail: the legal name, licence number, address, authorised websites and telephone numbers. Many registers list the domains the company is permitted to use.
  4. Read the licensed activities: do they include dealing or brokering on behalf of others? Or only introducing and advising?
  5. Check the status: active, suspended or revoked? Does the licence carry restrictions or conditions?
  6. Search the warning lists: most regulators publish lists of unlicensed and impersonating firms. The International Organization of Securities Commissions (IOSCO) brings together warnings from more than 150 regulators in a single portal called I-SCAN.
  7. If any doubt remains, contact the regulator and ask directly. It is your right, and it is free.

Clone firms#

These are the most dangerous kind of fraud because they pass a superficial check: they impersonate the name and licence number of a real licensed company, with a website that resembles its own, and differ in one small detail: a domain that is one letter off, a phone number, or an email address from a free service.

The rule

If the website you are dealing with is not listed in the regulator's register, or the phone number or email is not the one listed, you are not dealing with the licensed company — however closely the name and logo match.

Where to find the registers#

AuthorityName of the register
Jordan Securities Commission"Companies licensed to deal on foreign exchanges" on the Commission's website
Capital Market Authority — UAEThe register of licensed entities on the authority's website
Dubai Financial Services Authority (DFSA)Public Register
Financial Services Regulatory Authority — Abu Dhabi (FSRA)FSRA Public Register
Palestine Capital Market AuthorityThe annual list of licensed entities
United Kingdom (FCA)Financial Services Register + the warning list
Cyprus (CySEC)The register of licensed firms + warnings
Australia (ASIC)ASIC Connect — Professional Register
International warningsIOSCO I-SCAN

Chapter 5 · Red line

Which Company Are You Actually Signing With?#

This is the most overlooked question, and the most expensive one. A broker's brand may be licensed in the UK while your own account is opened with another company in the same group, in an offshore jurisdiction, with far less protection.

Why does this happen?#

Large brokerage groups usually own several companies in several countries, each with a different licence and different clients. The common rule is that a client is registered with the entity assigned to their country of residence. So a resident of Jordan, Palestine or the Gulf is often registered with an entity to which the European or British regulator mentioned in the broker's advertising does not apply.

How to find out which entity you are contracting with#

  1. While opening the account, read the page that asks you to accept the terms: which company name appears on it?
  2. Open the client agreement and look for the legal name, licence number and regulator.
  3. Read the broker's website footer: it usually lists all the entities and which region each one serves.
  4. Ask support in writing: "What is the name of the company my account will be opened with, and what is its licence number?" Keep the answer.
  5. Verify that specific entity in its regulator's register (Chapter 4).
Why this matters to you

Everything in Chapter 6 — segregation of funds, negative-balance protection, the compensation fund, the complaints body — is determined by the company you contract with, not by the brand or the logo.

Chapter 6 · Red line

Where Your Money Is Held, and What Protects It#

When you deposit with a broker, your money ends up in a bank account you cannot see. Four protections determine what happens to it in the worst circumstances.

1. Segregation of client money#

Client money is held in bank accounts separate from the company's own money, so it is not used for the company's expenses and does not go to its creditors if it fails. Ask: in which banks is client money held? Are the accounts designated as "client money"? A serious broker answers clearly.

2. Negative-balance protection#

In a violent price gap — on surprise news or at the weekly open — your stop may be filled very far from its price, leaving your balance negative. Negative-balance protection means the broker resets your balance to zero and does not claim the difference from you. It is mandatory for retail clients in Europe, the UK and Australia, and optional or absent elsewhere. Look for it explicitly in the client agreement.

3. The margin close-out rule#

The level at which the broker automatically closes your trades as your funds fall. European, British and Australian regulators require close-out at 50% of required margin as a minimum. Some offshore brokers set it at 20% or lower, which means you can lose most of your account before anything steps in.

4. Compensation funds#

These compensate clients if the broker fails and cannot return client money. In the UK, up to £85,000 per person for investments; in Cyprus, €20,000 or 90% of the loss, whichever is lower. Many regulators outside Europe have no fund at all.

What compensation does not cover

Compensation funds cover a broker's failure or inability to return money, not trading losses. If you lose on a trade, no one compensates you.

A number you should look for#

Brokers supervised by British and European regulators must publish a warning stating the percentage of retail client accounts that lose money with them when trading CFDs, and they update it periodically. The published figures usually range between 60% and 80%, sometimes higher. This number is not meant to frighten: it is the most honest description of the nature of this activity, and it is the basis on which you decide how much to risk and how.

Chapter 7

The Real Cost of Trading#

"Spreads from zero" is a marketing phrase. What matters is what you actually pay, in dollars, on the instrument you trade, during the hours you trade.

The components of cost#

ComponentWhen you pay itHow to calculate it on gold
SpreadWhen opening every tradeSpread × 100 × trade size. A $0.30 spread on 0.10 lot = $3
CommissionOn some accounts, per contractRead it as "round turn", not per side
SwapFor every night the trade stays openFrom the specification page; tripled one night a week at many brokers
Currency conversionIf your account currency differs from your deposit currencyAsk about the conversion rate and the markup on it
Inactivity feesAfter a period without tradingFrom the account terms
Deposit and withdrawal feesWith every transferFrom the funding page + your bank's fees

Example: two accounts on gold#

A "standard" account with a $0.35 spread and no commission, and a "raw" account with a $0.10 spread and a $7 round-turn commission per full contract:

For a 0.10-lot tradeStandard accountRaw account
Spread$3.50$1.00
Commission$0$0.70
Total$3.50$1.70

The figures here are illustrative only; calculate them with your broker's actual numbers.

Why this matters more than you think#

Cost is not measured in dollars alone but as a share of your risk. If your stop on gold is $8, the spread alone takes this much from every trade:

SpreadShare of an $8 stopIn units of risk (R)
$0.202.5%0.025R
$0.354.4%0.044R
$0.506.3%0.063R

For comparison: the average trade in our measurement of the Gold M15 signals was +0.054R before costs. So a $0.50 spread with an $8 stop wipes out the whole edge, while a $0.20 spread keeps more than half of it. Wider stops reduce this share, but the lesson stands: in short-term trading, the cost of execution can be the difference between a winning system and a losing one.

Watch the spread in the difficult hours#

  • During major news: the spread can widen several times over for seconds or minutes.
  • At the close of the trading day (around midnight Jordan time in summer): liquidity drops and the spread widens.
  • At the weekly open: price gaps and wide spreads.

Record the spread yourself at these times on a demo or small live account, and compare brokers. A broker whose spread widens tenfold at the moment of a release will hit your stop even if the real price never reached it.

Chapter 8

Execution Quality#

The price you click on is not always the price your trade is filled at. The difference between them is execution quality — and it is tested, not taken on trust.

The terms#

  • Slippage: an order filled at a different price from the one requested. It happens in fast markets and is normal within limits.
  • Requote: the order is rejected and a new price is offered to you.
  • Execution speed: the time between sending the order and its execution.

The most important sign: symmetry#

In honest execution, slippage goes both ways: sometimes against you, sometimes in your favour. If slippage always goes against you — on entries, exits and stops — that is a sign of unbalanced execution. Serious regulators impose a "best execution" policy and prohibit asymmetric slippage.

How to test execution yourself#

  1. Open a small live account — execution on a demo account does not necessarily reflect a live one.
  2. Place 20 small trades over two weeks, at different times.
  3. Record for each trade: the requested price, the filled price, the difference, and its direction (for or against you).
  4. At the end: is the slippage balanced? What is its average? Did requotes recur?
On "stop hunting"

Brokers are often accused of "deliberately hitting the stop". Sometimes the cause is a widening spread (a sell closes at the ask price), or a difference in price feeds between brokers. Compare your broker's candle with one from an independent source at the same moment before you judge — and if the difference repeats systematically against you, that is reason enough to leave.

And read the "order execution policy" the broker publishes: how it prices, who its liquidity providers are, and how it treats orders in fast markets. The absence of this document is a sign in itself.

Chapter 9 · Red line

Deposits and Withdrawals#

Depositing is always easy. A broker shows its true colours at withdrawal.

The withdrawal test — before anything else#

  1. Deposit a small amount you can afford to lose.
  2. After a few days, request a withdrawal of part of it — even if you haven't traded.
  3. Measure: how long did it take? Were you asked for new documents or unjustified questions? Did the full amount arrive?
  4. Don't increase your deposit until the first withdrawal has arrived in full.

Rules you should know#

  • The same-route rule: most brokers return money to the method it was deposited from, in line with anti-money-laundering rules. If you deposited by card, the amount may go back to the card first.
  • The same name: deposit and withdraw from an account or card in your own name. Transfers from someone else's account complicate withdrawals later.
  • Identity verification: a licensed broker asks for proof of identity and proof of address. A broker that asks for nothing is a danger sign, not a perk.

Local payment agents#

In our region, many brokers rely on local "payment agents": you hand over cash or transfer it to a person or company, and they deposit it into your account. This can be convenient, but at that stage your money is not with the broker, and none of the protections in Chapter 6 apply to it.

  • Make sure the broker itself officially names this agent, in writing.
  • Get a receipt for every amount, and check it reaches your account immediately.
  • Prefer a direct bank transfer to the account shown in the broker's client area.
A sure sign of fraud

If you are asked to pay an amount — a "tax", a "release fee" or "insurance" — in order to withdraw your profits, you are most likely dealing with a fraudulent platform. A real broker deducts its fees from your balance; it doesn't ask for a new deposit to release your money.

Chapter 10

The Account, the Platform and the Contract Specification#

Before your first trade, open the broker's "contract specifications" page. These numbers determine what you can actually do.

What to read on the specification page#

ItemWhy it matters to you
Contract sizeOn gold, usually 100 ounces per lot — this is what the value of every $1 move is calculated from.
Minimum sizeUsually 0.01; some offer 0.001. On a small account, this determines whether you can keep your risk at 1%.
Margin call and stop-out levelsWhen the broker warns you, and when it closes your trades automatically.
Trading hours and the daily breakSo you know when you cannot close a trade.
Swap and the day it triplesFor anyone holding trades longer than a day.
Number of decimal placesTo understand what the platform calls a "point".

The platform#

MetaTrader 4 and 5 are the most widespread, and there are other platforms such as cTrader and brokers' proprietary platforms. The platform is not a measure of safety: fraudulent platforms use MetaTrader too. What matters is the company running the server, which appears in the server name when you log in — match it against the name of the entity you contracted with.

The Islamic (swap-free) account#

Many brokers offer it to those who do not wish to pay or receive swap interest. Read its terms carefully: some replace the swap with a fixed administration fee after a number of days, or with a wider spread. "Swap-free" does not necessarily mean "no cost for holding a trade".

The demo account#

Useful for learning the platform and testing calculations, but it does not necessarily reflect a live account's spread or execution. Test cost and execution on a small live account (Chapters 7 and 8).

Chapter 11

Bonuses and Promotions#

European, British and Australian regulators prohibit bonuses and incentives for retail CFD clients. The reason is simple: a bonus pushes people to deposit more and trade more, not to make better decisions.

That doesn't mean every bonus is a scam. But it should never be the reason you choose a broker. Before accepting any bonus, read the terms and answer:

  • Can the bonus be withdrawn? Or is it trading credit only?
  • What is the trading requirement? Many bonuses require a large trading volume before withdrawal — which pushes you to overtrade.
  • Does it count towards margin? And what happens to it when you lose?
  • Does it restrict withdrawal of your own money? Some terms cancel your profits or freeze withdrawals if you withdraw before meeting the requirement.
Warning signs in promotions

A promise of a fixed or "guaranteed" return. Leverage of 1:1000 or more presented as a feature. "Contests" that require a deposit. A salesperson calling you with a "today-only opportunity". Any time pressure to make a financial decision is reason enough to postpone it.

Chapter 12

Fraud: The Patterns That Repeat#

Trading fraud follows well-known patterns. If you know them, you spot them early.

1. The fake platform#

A website and platform that look real and show profits on screen, but the prices and balances are fabricated and none of it is in a real market. You find out when you try to withdraw. Protection: Chapter 4 (the regulatory register) and Chapter 9 (the withdrawal test).

2. The "account manager" and the "expert"#

Someone who contacts you via WhatsApp, Telegram or social media, friendly and attentive, offers to trade for you or guide you "trade by trade", and pushes you into successive deposits. They may work for a fake platform, or earn a commission on your trading volume. Never give anyone your account password, and never let anyone control your device remotely through programs such as AnyDesk or TeamViewer.

3. Groups and "guaranteed signals"#

Groups that post hand-picked screenshots of profits and promise high success rates without any verifiable record. The simple test: do they publish all their signals — the losers before the winners — with a record you can review?

4. The clone firm#

It impersonates a licensed broker's name and licence number (Chapter 4). Protection: match the domain and phone number with the regulatory register.

5. The "fund recovery" scam#

After a victim's money has been stolen, a "lawyer", a "recovery company" or even someone posing as a government body contacts them and promises to get the money back for an upfront fee. This is a second fraud targeting the same victim, and several US regulators have warned about it. Never pay an upfront fee to recover money; go directly to the regulator or the police.

Seven phrases that mean "stop immediately"

"Guaranteed profit" · "An opportunity that ends today" · "Pay the tax to withdraw" · "Give me your password so I can manage it for you" · "Download this program so I can help you" · "Increase your deposit to reach gold level" · "We can recover your money for a fee".

Chapter 13

If Something Goes Wrong: Complaints#

Before you need to complain, know the route. An effective complaints route is part of the value of the licence itself.

The usual route#

  1. The internal complaint: write to the broker's complaints department (not just general support), with facts, dates and trade numbers. Licensed brokers are usually bound by procedures and deadlines for responding.
  2. The regulator or a dispute-resolution body: if the matter isn't resolved, escalate to the authority that licensed the entity you contracted with. In the UK, for example, there is the Financial Ombudsman Service; Cyprus also has a financial ombudsman; and in Jordan the Securities Commission receives complaints through its customer service office.
  3. The courts: the last resort, determined by the governing law stated in the client agreement — another reason to know where the entity is located.

Keep evidence from day one#

  • A copy of the client agreement as you accepted it.
  • Receipts for every deposit and withdrawal.
  • Monthly account statements and your trade history.
  • Correspondence in writing — don't rely on phone calls.
  • Screenshots of any suspicious execution, with the time.

Note that some brokers advertise membership of private dispute-resolution "bodies". These can be useful, but they are not government regulators and do not replace a licence.

Chapter 14

In Our Region: Jordan, the UAE and Palestine#

Regional rules change, so treat this chapter as a starting point, and check with the regulator directly before any decision.

Jordan#

  • Law No. (1) of 2017 — the Law Regulating Dealing on Foreign Exchanges — governs this activity. Article 3 restricts dealing on foreign exchanges, or brokering on behalf of others, to banks and financial services companies licensed by the Securities Commission.
  • The Commission publishes on its website a list of "companies licensed to deal on foreign exchanges", with the activities licensed for each company: financial broker for others, dealer, introducing broker, investment management and financial adviser. Read the activity, not just the name.
  • The published list may not always be up to date; if you can't find the company, or find it with a different activity, contact the Commission to confirm.

The UAE#

  • Since 1 January 2026 the Capital Market Authority has replaced the Securities and Commodities Authority, with wider powers, as its legal successor. If you see a reference to "a licence from the Securities and Commodities Authority", check its current status with the new authority.
  • Distinguish between the categories: dealing and holding client money is one thing; introducing, promotion and advice are another (Chapter 2).
  • The financial free zones have their own independent regulators: the Dubai Financial Services Authority in the Dubai International Financial Centre, and the Financial Services Regulatory Authority in Abu Dhabi Global Market. Each has a public register.

Palestine#

  • In June 2024 the Palestine Capital Market Authority issued a warning about unlicensed currency and foreign-market trading platforms, stating at the time that it had not granted a licence for this activity, and calling for violators to be reported.
  • The Authority publishes an annual list of the entities it licenses and their activities, including financial brokerage in foreign markets. Check the latest list before dealing with any entity operating inside Palestine, and don't rely on what the entity says about itself.

If the broker is entirely foreign#

Many traders in the region deal directly with brokers abroad. In that case you are protected by the rules of the authority that licensed the entity you contract with — not your own country's rules — and complaints and court proceedings take place there. Apply Chapters 2 to 6 with twice the care.

Chapter 15

The Final Checklist#

Print this page and fill it in for every broker you are considering. The items in the first section are red lines: if any of them fails, stop.

Red lines#

QuestionWhere to find the answer
☐The entity I will contract with is licensed to deal or broker on behalf of others — not only to introduce or adviseThe regulator's register
☐The website, phone and email match the registerThe register + warning lists
☐I know the entity's name, licence number and country, in writingClient agreement + support's reply
☐Client money is segregated in designated accountsClient agreement / disclosure document
☐It passed a small withdrawal test, in full and in a reasonable timeYour own experience
☐I was not asked to pay anything in order to withdrawYour own experience

For comparison#

QuestionYour notes
☐Negative-balance protection is provided
☐There is a compensation fund, and I know its limit
☐The margin close-out level is reasonable (50% or higher)
☐Full cost of a 0.10 gold contract: $ ____
☐Spread during major news: $ ____
☐Slippage is symmetric over 20 test trades
☐An order execution policy is published
☐The minimum contract size lets me risk 1% or less
☐Bonus terms (if any) don't restrict withdrawal of my money
☐The deposit method is in my name, and goes directly to the broker or an officially named agent
☐I know the complaints route and the body I can escalate to
☐I have read the published percentage of losing accounts (if any)

Closing

Disclosure and Sources#

Disclosure

Consultya acts as an introducing broker for a licensed partner broker and may receive a disclosed commission when a client is referred. Consultya does not execute trades, hold client funds or provide investment advice. The partner's name and licence are not stated on this page. This guide does not recommend or rank brokers; apply the same criteria to any broker we mention.

This guide is educational and is not investment or legal advice. Regulatory rules change; always check with the regulator directly. Trading contracts for difference carries a high risk of losing capital.

Sources#

  1. European Securities and Markets Authority (ESMA) — restrictions on CFDs for retail clients: leverage, negative-balance protection, margin close-out and the ban on incentives.
    esma.europa.eu
  2. UK Financial Conduct Authority (FCA) — PS19/18: permanent restrictions on contracts for difference, and the risk-warning wording.
    fca.org.uk/publications/policy-statements/ps19-18-restricting-contract-difference-products
  3. Australian Securities and Investments Commission (ASIC) — extension of the product intervention order to 23 May 2027.
    asic.gov.au — 22-082MR
  4. UK Financial Services Compensation Scheme (FSCS) — compensation limits for investments.
    fscs.org.uk/what-we-cover/investments
  5. Cyprus Investor Compensation Fund — €20,000 or 90% of the loss, whichever is lower.
    topbrokers.com — FSCS & ICF explained
  6. Jordan Securities Commission — companies licensed to deal on foreign exchanges.
    jsc.gov.jo/page/ar/licensed_to_deal_in_foreign_exchanges
  7. Al Tamimi & Company — the Law Regulating Dealing on Foreign Exchanges No. (1) of 2017.
    tamimi.com — introduction-new-law-regulating-dealings-foreign-stock-exchanges
  8. Al Tamimi & Company — reconstitution of the Securities and Commodities Authority as the Capital Market Authority from 1 January 2026.
    tamimi.com — uae-capital-market-regulatory-overhaul-key-changes-from-1-january-2026
  9. Licence categories at the Securities and Commodities Authority (Category 1 and Category 5).
    wbg.global — sca-license-categories-explained
  10. Palestine Capital Market Authority — June 2024 warning, and the 2025 annual list of licensed entities.
    pcma.ps
  11. St Vincent and the Grenadines Financial Services Authority and Financial Intelligence Unit — statement: no regulation and no licences for forex.
    svgfiu.com — Press Releases — ADVISORY
  12. St Vincent — requirement for forex companies to hold a licence from their country of operation (January 2023, with a deadline of 10 March 2023).
    salvusfunds.com — svg-fsa-measures-for-forex-companies · fastbull.com
  13. St Lucia Financial Services Regulatory Authority — warning: forex activity is not licensed.
    brokersome.com — saint-lucia-forex-brokers-not-regulated
  14. Mauritius Financial Services Commission — licensing criteria for "investment dealer (full-service dealer excluding underwriting)" (SEC-2.1B).
    fscmauritius.org/media/3512
  15. Mauritius — the Office of the Ombudsperson for Financial Services, and the commission's complaints portal (March 2026).
    fscmauritius.org/en/consumer-protection/complaints-handling
  16. Seychelles — the securities dealer licence and capital after the 2024 amendments.
    salvusfunds.com — establishing-a-securities-dealer-in-seychelles-in-2025
  17. Labuan Financial Services Authority — Guidelines on the Establishment of Money Broking Business, 9 September 2024.
    labuanfsa.gov.my — Guidelines on the Establishment of Money Broking Business
  18. Central Bank of the Comoros — warning about the Mohéli and Anjouan authorities.
    financemagnates.com — is-the-end-of-the-comoros-license-mirage-coming · fintelegram.com
  19. International Organization of Securities Commissions (IOSCO) — the I-SCAN warnings portal.
    iosco.org/i-scan
  20. US Commodity Futures Trading Commission (CFTC) and FINRA — warnings about "fund recovery" scams.
    cftc.gov/LearnAndProtect · finra.org/investors/insights/recovery-scams

© 2026 Consultya · info@consultya.co · This guide is educational and is not investment advice.